Manage My Booking is an online self-service facility that enables you to view, add myPAL Travel Boost, and make certain changes to your Philippine Airlines and PAL Express bookings.
What services can Manage My Booking perform?Through the Manage My Booking, you can:
Passengers with tickets purchased through the PAL channels such as ticket office, contact center, travel agent, website, and mobile app are eligible to use the Manage Booking facility.
Note: Travel agency bookings are limited to utilizing the 'Manage My Bookings' feature for accessing and availing any myPAL Travel Boost offerings.
myPAL Travel Boosts
Prepaid Baggage
at least 4 hours before flight departure
myPAL Seat Select
at least 2 hours before flight departure; Otherwise, choice seats may be purchased through the PAL Online Check-in facility, or at the Airport Check-in counter
myPAL Flavors
May be availed up to 48 hours before the scheduled estimated time of departure, except for Sushi Bento meal to be availed up to 72 hours.
What do I need to have before I use Manage My Booking?For the applicable charges incurred within the Manage My Booking facility, you may conveniently pay through the following forms of payment
NOTES:
Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll-Free Number 1-800-435-9725) or at any PAL Ticket Office.)
If I booked through a travel agent, can I use Manage My Booking?Yes, however, travel agency bookings are limited to utilizing the 'Manage My Bookings' feature for accessing and availing any myPAL Travel Boost offerings.
Can I rebook my ticket through Manage My Booking?Yes, voluntary rebooking may be made through the Manage Booking Facility, EXCEPT for:
Yes, via Flight Disruption option in the Manage Booking tab. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
To learn more about how we can assist you with your disrupted flights, visit Flight Disruption Help Page.
Can I modify previously purchased PAL Travel Boost through Manage My Booking?myPAL Seat Select
Yes. Choice Seats may be modified subject to new payment of applicable Choice Seats or Advance Seat Selection fees. Click myPAL Seat Select for more info.
myPAL Flavors
No. For passenger who wish to rebook his/her flight provided no changes on the route, myPAL Flavors may be carried over to the new flight. Changes must be done at least 72 hours prior to scheduled Estimated Time of Departure at any PAL Ticket Offices or Contact Center. Click myPAL Flavors for more info.
Note: myPAL Seat Select and myPAL Flavors are subject to availability.
Can I refund my flight using Manage My Booking?For online bookings, a voluntary refund may be made through the Manage Booking Facility, EXCEPT for the following scenarios below which can be requested through the Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll-Free Number 1-800-435-9725), any of our PAL Ticket Offices, and/or through the PAL Help Page:
For bookings created through the PAL website, ticket refunds can be requested through our Reservations Hotline (+632 8855-8888, (+63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office. Applicable fees will be collected.
How can I make changes to my booking if my ticket falls under any of the exceptions? How can I make requests that fall later than the prescribed deadline?
You can make changes and requests through our Reservations Hotline (+632 8855-8888, +63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.
Click the Contact Us page to view our most updated list of phone numbers and ticket office locations.
Yes, you may request wheelchair assistance using Manage Booking. We require advance notice for proper endorsement to the concerned offices. Passengers needing wheelchair assistance may submit their request upon booking their tickets online and by filling out the Disability Assistance Form through the PAL Help Page 48 hours before their flight.
To learn more about how we can further assist you with your special needs, visit Senior Citizens and PWD Page.
No, but you may request for stretcher, oxygen, and bassinet through our Reservations Hotline (+632 8855-8888, +63) 919-056-2255, or US and Canada Toll Free Number 1-800-435-9725), any PAL Ticket Office, or through our Online Disability Request Form through the PAL Help Page.
