This company is a total embarrassment. Used their online message service and was told to call them anyway. Called them to discuss a problem a client is facing with their account. Asked to speak to the credit dept or hardship team. I was advised neither would take a phone call to offer assistance. On top of this their price plans are way too expensive. Lumo is a total waste of space!
Date of experience : 09 August 2024
24 July 2024Awful customer experience.
Emails take days to reply, no continuity to phone calls. I have been without a gas connection for one week and have not been offered support. I have received multiple delays. Strongly suggest using one of the many other reputable suppliers
Date of experience : 23 July 2024
Updated 22 July 2024Easy to switch to lumo energy
Highly recommended much cheaper than other supplier
I would share my referral code if you refer a friend you get a $25 voucher,
My code is 8067104
Date of experience : 12 July 2024
12 July 2024Victorian Energy Compare suggested Lumo. I signed up, but the Agreement Schedule Lumo emailed me was for a MUCH more expensive plan. When I emailed them - using the link in their email - it bounced back as 'Undeliverable - recipient rejected'. So I called them and they said "Just agree to what we sent you and then contact us within 10 days and we will change the plan". Ha! Not likely. Shonky from the very start. Stay Away. Stay Away. Stay Away.
Date of experience : 12 July 2024
13 July 2024Really easy to switch to lumo energy. Highly recommended if their rates are competitive for you
Also if you refer a friend you get a $25 voucher, please use my code if you need to 8437735 and enter it in the refer a friend section when you sign up.
Date of experience : 13 July 2024
20 Feb 2024Terrible company to deal with. We are a family of 5 working full time with everyone out of the house during normal work hours and receiving $70 per month in the height of summer for our electricity bill with a full solar set up. I chose to leave due to this and I was $250 ahead on my bill and now they will not refund my money unless I provided them with a full bank statement showing them my transaction and account details. I have never had this issue before and they have been terrible with their customer service. Would NOT recomend anyone deal with this supplier. Stay well clear!
Date of experience : 20 February 2024
9 Feb 2022Worst most unprofessional company in Australia. As an Australian I am embarrassed to know that we have a company like this in Australia. When you phone them for a query you are put on hold for up to 1 hour.
Then when you do finally get through it is some Indian in India. During covid lockdown they continually contact and Harrased customers for unpaid bills.
They were worse than Nazi's.
Good Riddance to them, I am know with an energy company that cares for their clients.
Date of experience : 09 February 2022
25 Nov 2020Totally incompetent verging on criminal.
Conned me into having smart meters fitted then continued to charge me for the meters they removed as well as the new ones. It took from August 2019 to March 2020 for them to realise their error even though I complained on several occasions as my monthly energy bill rose from £77 to £120 and still wanted me to increase my direct debit as I wasn't covering my energy use. They even accused me of stealing energy as my old meters must have been under reading. I live alone in a 2 bed bungalow. I understand they are now part of OVO so beware.
Date of experience : 25 November 2020
19 Dec 2021I receive a txt message this morning saying that my gas evenpay is going from $24 a week to $50 a week. My yearly bill is less than $1000 but they want me to pay $2600 in the next year. When I called to ask why the response was the company has decided and that was that. What a joke as soon as my account is finalised under the new agreement I’m leaving this is disgusting
Date of experience : 19 December 2021
27 Sept 2023I recieved a $284.86 bill for 5 days use. I can prove that it is an estimate not an actual meter read. I took photos of my much lower meter numbers and sent them to lumo. I also have been told by sa power that it is not an actual read. Despite evidence lumo keep lying to me, saying it is a actual read. I have spent 3 hours in a week being put on hold and many emails to achieve absolutely nothing! I will never join lumo again. Stay away.
Date of experience : 27 September 2023
16 Nov 2020Avoid, avoid, avoid. Charges appear from nowhere, regular price increases, shocking customer service, worst experience I have had with an energy retailer. and they are all pretty bad so this is some effort!
Date of experience : 16 November 2020
25 reviews 11 Mar 2020This company are fine when you are with them but when you find a new tariff with another company they make up a bill to suit themselves. I had a credit and now all of a sudden in debit impossible to contact. Say they will contact you made a complaint don't even respond. AVOID AVOID AVOID.
Date of experience : 11 March 2020
Updated 15 June 2021I was informed by my energy provider LUMO that we required the fitting of a smart meter to our house so they could hookup our new solar system.We are now two months in and two house visits and have just been told we will need to wait another month to perhaps have said meter installed.I have contacted this company for a resolution and they have been totally useless .So I issue this warning to all would be customers stay clear of LUMO as they have no clue when it comes to customer service and problem resolution.
As an update they LUMO have said they will attend my home and complete the switch on 18/05/22 .I will await this with some apprehension as I have been disappointed before ,I will keep you all updated as to the outcome.
Date of experience : 03 June 2021
13 Oct 2022I've had Lumo energy since moving to Melbourne 6 years ago. Occasional, typical frustrations, but generally - they provide good and consistent services and I check yearly for cheaper services and Lumo is always the best value!
Date of experience : 17 September 2022
16 reviews 10 Sept 2020I have had nothing but trouble with this company since joining them June 2019.
They were working out my bills incorrectly every month and every month I had to contact them to correct it, they are also only available via email which is a nightmare.
I eventually got to May 2020 and thankfully have moved to EDF however. we are now in September 2020 Lumo have still not issued my final bill and every time I email they say it’s because they don’t have the final meter readings from EDF.
I have contacted EDF they supplied them 2 months ago and told me if they are saying they don’t have them all they have to do is ask for them again through Industrial Flow.
Again I went back to Lumo only to be told they don’t have my final meter reading and nothing to say they are asking for them again, even though I told them what they needed to do. No acknowledgment about Industrial Flow.
I would like to mention at this point, I am fully aware during my switch over we have been going through a Pandemic which is why up to September 2020 I have been very patient about the delays but they clearly have no idea what they are doing and should not be trading.
Date of experience : 10 September 2020
